Grievance Redressal

Our Commitment

At Debto, we are committed to providing a transparent, fair, and responsive experience. If you have a complaint or grievance related to our services, payments, data handling, or any other aspect of your experience, we want to hear from you and resolve it promptly.

Grievance Officer

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, we have appointed a Grievance Officer:

How to Raise a Grievance

You may raise a grievance through any of the following channels:

• Email: Send a detailed description of your complaint to hello@debto.pro with your registered email address and order/account details.
• WhatsApp: Message us at +91 98560 95555 with your complaint details.
• In-app: Use the Contact Us section within your dashboard.

Resolution Timeline

Types of Grievances We Handle

• Payment issues — failed transactions, duplicate charges, refund requests.
• Report delivery — non-receipt or incorrect AI debt analysis report.
• Data privacy — concerns about how your personal or financial data is handled.
• Account issues — login problems, unauthorised access, account deletion requests.
• Service quality — concerns about the accuracy or quality of recommendations.
• Advisor services — complaints related to expert advisory sessions.

Escalation

If your grievance is not resolved to your satisfaction within 30 days, you may escalate it to:

• The Data Protection Board of India (once operational under DPDP Act 2023) for data-related complaints.
• The National Consumer Disputes Redressal Commission (NCDRC) for consumer complaints.
• Courts of competent jurisdiction in Hyderabad, Telangana.